Shipping & Returns Information
OVER NIGHT EXPRESS DELIVERY- WITHIN JAMAICA
Postage $500 JMD (Knutsford Express Service)
You must place your order by 2pm on any business day.
Orders placed on weekends and public holidays will be dispatched on the next business day.
Goods will be delivered on business days; no deliveries will be made on weekends or public holidays.
Goods will be delivered by Knutsford Express and a signature is required upon delivery.
Goods may not be delivered next day due to circumstances (such as adverse weather, strikes etc) beyond the control of TASHIKANI or Knutsford Express.
International express courier $20.00 USD (5-10 business days)
Pending credit card authorization, verification and availability of stock, delivery will take up to 7-20 business days. On occasion, some shipments may take longer than 20 business days. This will depend on the postal services in your area.All prices are in US dollars. The prices within the online store DO NOT include relevant overseas duties and other customs charges you may incur. PLEASE NOTE: To comply with Jamaican export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.). All colours of products are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings. Offers are available until stocks sell out.
Returns and Exchanges
Please send all returns to: 2111 NW 79th Avenue AJ00021 Doral Florida United States, 33122
We want you to be completely satisfied with your purchase. If you are unhappy with your online purchase for any reason, we will gladly accept exchange or return of full price, unworn, unmarked, merchandise returned to our online store within 14 days of the order date.
For all international purchases you have 7 days to notify and return your item(s) from the date you receive your purchase. We allow up to 10 business days for international orders to be returned to our office.
Monies will be refunded back into the account used to make the original purchase. Shipping costs are non refundable. Items that have been worn will not be refunded unless a manufacturing fault is determined.
NO REFUNDS WILL BE ISSUED ON SALE ITEMS
If you wish to exchange your item that requires an additional payment to be made towards that item, we will notify you of the amount and method of payment. Please note that TASHIKANI does not have, and cannot access, any financial data linked to our customers therefore we will provide you with the account details into which the direct payments are to be made.
Any garments returned to us with markings/stains will not be refunded or exchanged.
Any customs charges (overseas customers) are the responsibility of the customer. TASHIKANI reserve the right to deny a refund or exchange if the merchandise does not meet our returns policy requirements once assessed. If a returned item is denied, the goods will be returned to the customer.
HOW TO RETURN YOUR ORDER
Returned merchandise should include the vendor packaging and be in the original condition as when it was received. Customers will be responsible for shipping and handling charges for any returns/exchanges. TASHIKANI recommends sending return parcels via registered post as we are not liable if your return is not received at our address. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our PO Box address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, TASHIKANI will not be held accountable for any losses.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN
Once your order has been received at our head office your return request will be processed and dispatched within 3 business days.
For exchanges, please allow 5 business days for delivery unless otherwise specified.
For refunds please allow up to 5 business days for your refund to be processed if you paid via credit card or Paypal.
For exchange of size, colour or style, please email our customer service team, to secure your exchange request and note your request on your returns.
Once your return is received your exchange will be dispatched.